How Qinch handles your data.

This Privacy Policy is used to inform visitors and users regarding our policies with regard to the collection, use, and disclosure of personally identifiable information such as your name, e-mail address, shipping address, phone number, credit card information and other data, whether true or not, that identifies you as an individual from that data alone or from that data and other information which we have or are likely to have access (“Personal Information”); and governs the usage of our Site which comprises of https://www.qinch.ai and its related sub-domains and any related applications (including mobile applications) and includes their respective internet-based services, features, content, and functionality (the “Services”).

By using the Site, accepting the Terms of Use, and/or making any use of the Services through the Site, you also agree to this Privacy Policy and consent to the use, collection, disclosure and any other processing of your Personal Information contemplated herein. If you do not agree to this Privacy Policy, you must not use the Site. The terms "we," "us," "our," refer to Qinch Technologies Pte. Ltd. and our Affiliates.

We are committed to protecting your privacy and complying with the Personal Data Protection Act 2012 of Singapore (“PDPA”). Consequently, we will only collect, record, hold, store, disclose, transfer and use your Personal Information as outlined in this Privacy Policy.

You must ensure that all personal data that you provide is true, accurate and complete and promptly inform us of any changes to the personal data.

Use permitted under applicable laws. We may also collect, use, disclose and process your personal data for other purposes, without your knowledge or consent, where this is required or permitted by law.

1The information we collect

We may collect and process the following information from you: information (such as your e-mail address, telephone number, signature, gender and age) that you provide by completing forms on the Site, including if you register as a user of the Site, receive our newsletter, upload or submit any material via the Site, request any information or enter into any promotion we provide; in connection with your account, your log-in and password details; details of any transactions made by you through the Site; usage of the features, functions and tools available on our Site.

Voluntary provision of data. You are under no obligation to provide the information to us. However, if you choose to withhold the information or to revoke permission for us to receive the information, we may be unable to provide certain aspects of our Services to you. We will seek your consent before collecting any additional Personal Information which has not been notified to you (except where permitted or authorised by law).

By providing us with any information relating to a third party (e.g. information of your customers, spouse, children, parents, email recipients, and/or employees), you represent to us and undertake that you have obtained the consent of the third party to provide us with their information for the purposes set out in this Privacy Policy, and have ensured that the third party is aware of, understands and accepts the terms of this Privacy Policy for the respective purposes.

These Services do not address anyone under the age of 13. We do not knowingly collect Personal Information from children under 13. In the case we discover that a child under 13 has provided us with Personal Information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we will be able to carry out the necessary actions.

2Your interactions with others

The Site may offer features which allow users to connect and communicate with each other to complete a transaction. Please use common sense and exercise good judgement when sharing information with others. We generally do not monitor or remove the information which you share and such information may remain available on our Services after your account has been deactivated, terminated or is otherwise closed as required or permitted by applicable laws. You are responsible for the information you choose to share with other users.

Contacting us. Qinch.ai has appointed a Data Protection Officer in Singapore. To exercise your rights regarding Personal Data, or if you have questions regarding this Privacy Policy or our privacy practices, please email us at hello@qinch.ai.

3How do we use your information?

We may use the information collected and received from you for the following purposes: verifying your identity, updating our records and generally maintaining your account with us; providing the Services such as the use of third party Personal Information (e.g. recipient email addresses, names and/or contact numbers) to provide a better user experience, and customise the content shown to you; developing, operating, improving, delivering and maintaining the Services; responding to your queries and resolving complaints; carrying out polls, surveys, analysis and research on how the Services are being used and how we can improve them; updating you on your reservations/purchases and the Services (e.g. new offers, new chats, new feedback, new comments) – these updates will be sent by email and/or through push notifications and you can choose to unsubscribe from these updates at any time; sending you marketing and/or promotional materials on the latest Services and tools offered or provided by us or by carefully selected third parties – these updates will be sent by email and/or through push notifications and you can choose to unsubscribe from these updates; sending you service-related messages including, without limitation, a welcome/confirmation email when you register your account and to enforce our Terms of Use and other policies. These messages are not promotional in nature. These messages will be sent by email and/or through push notifications and you may not opt out of receiving service-related messages from us, unless you deactivate your account. We will seek your consent before using your Personal Information for any additional purpose which has not been notified to you (except where permitted or authorised by law).

4Sharing your information

We may share information about you in the following ways: we may share the information with our Affiliates and with third party service providers who assist us in performing certain aspects of the Services on our behalf, such as processing transactions, fulfilling requests for information, receiving and sending communications, managing and authenticating user data, updating marketing lists, analysing data, providing support services or in other tasks. Such service providers will only have access to your Personal Information to the extent necessary to perform their functions. We may share the information with our potential partners, investors and other parties with a view to a potential business partnership, collaboration, joint venture or otherwise in furtherance of our business. We may disclose your Personal Information if required to do so by law or if we believe that such action is necessary to prevent fraud or crime or to protect our business or the rights, property or personal safety of any person. We will seek your consent before sharing your Personal Information with any other third party which has not been notified to you (except where permitted or authorised by law). We respect your privacy and will not sell your Personal Information to any third party. We may disclose data and aggregate statistics about users of our Services and sales to prospective partners, advertisers, sponsors and other reputable third parties in order to describe the Services, deliver targeted advertisements or for other lawful purposes, but these data and statistics will not include Personal Information.

5Transfer of information

By using the Services, you authorise us to use your information in Singapore and other countries where we operate for the purposes mentioned above. We will ensure that your information is transferred in accordance with this Privacy Policy and protected in accordance with applicable laws on personal data protection (including, but not limited to, the Personal Data Protection Act 2012 of Singapore).

6Data retention and security

Period of retention. We keep your personal data only for so long as we need the data to fulfil the purposes we collected it for, and to satisfy our business and legal purposes, including audit, accounting or reporting requirements. How long we keep your personal data depends on the nature of the data. In the absence of a need to retain personal data, we will either delete or aggregate it or, if this is not possible, then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Anonymised data. In some circumstances, we may anonymise your personal data so that it no longer identifies you, in which case we are entitled to retain and use such anonymised data without restriction, including for data analytics.

Security measures. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. Nevertheless, no method of storage or transmission is 100% secure. Although we will do our best to protect your information, we cannot completely guarantee the security of any Personal Data we may have collected from or about you. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Accuracy and completeness. We will use reasonable efforts to ensure that the Personal Data we use is sufficiently accurate and complete to minimise the possibility that incorrect Personal Data may be used to make a decision. If you are submitting your Personal Data, or the Personal Data of another individual, you should ensure that all Personal Data submitted is complete and accurate. Please keep us informed if your personal data changes during your relationship with us.

7Tracking technologies

The Site uses tracking technologies on our Services. These enable us to understand how you use our Services which, in turn, helps us to provide and improve them. However, the tracking technologies do not access, receive or collect Personal Information. Below are some examples of the tracking technologies used on our Services.

Cookies. A cookie is a small data file sent from a website to your browser that is stored on your device. Cookies are used for a number of purposes, including to display the most appropriate content based on your interests and activity on our Services, estimate and report our Services’ total audience size and traffic, and conduct research to improve our Services. You can configure your device's settings to reflect your preference to accept or reject cookies. If you reject all cookies, you will not be able to take full advantage of our Services.

Flash cookies. The Site may use Flash cookies (a.k.a. local shared objects or LSOs) to store some of your viewing preferences on our Services. These are used to collect and store information, but differ from browser cookies in the amount, type and manner in which data is stored.

8Accessing and updating your information

You can update your information through your account profile settings. If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, you may request us to amend it by contacting us at hello@qinch.ai. Additionally, you may request access to any personal information that we hold about you at any time by contacting us at the same address. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).

We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your Personal Information. There may be instances where we cannot grant you access to the Personal Information that we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

We will respond to your access and correction request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. Where we are legally permitted to do so, we may refuse your request. However, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

9Withdrawal of consent and lodging of complaints

To make a request to withdraw consent previously given, please contact us at hello@qinch.ai. All requests to have Personal Data removed from our databases or physical storage facilities will be entertained and performed within our reasonable abilities. Depending on the nature and scope of your request, the withdrawal of your consent may affect the scope and quality of the Services provided to you and we shall, in such circumstances, notify you before completing the processing of your request.

10Visiting our Site from outside Singapore

This Privacy Policy is intended to cover collection and use of information on our Site within Singapore. If you are visiting our Site from outside Singapore, please be aware that your information may be transferred to, stored and processed in Singapore where our servers are located and our central database is operated. The data protection and other laws of Singapore and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

11European Union privacy rights

Under the General Data Protection Regulation (Regulation EU 2016/679) (also known as GDPR), if you are an individual protected by the GDPR you may have certain rights as a data subject. To request information about or avail yourself of those rights, please send an email to hello@qinch.ai with "GDPR Request" in the subject line. In the email please describe, with specificity, the GDPR right you are requesting assistance with. Please note additional information may be requested prior to initiation of a request and that we reserve the right to charge a fee with respect to certain requests. Upon completion of our review, you will be notified if your request has been granted, denied, or exemptions apply.

12Changes to our Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and Services. If we make any material changes in the way we collect, use, and/or share personal data that may impact you, we will notify you by sending an e-mail to the e-mail address you most recently provided us in your account, profile or registration (unless we do not have such an e-mail address), and/or by prominently posting notice of the changes on our Site. We recommend that you check our Site from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies. Your continued use of our Services constitutes your acknowledgement and acceptance of such changes.